Terms & Conditions

These terms and conditions ("Terms") govern your use of Chezzy Rewards, the loyalty and rewards programme provided by [Registered company name, e.g. Chesterfield Eats Ltd] ("we", "us", "our") to customers of Chesterfield Eats. By creating an account or using the site, you agree to these Terms. If you don't agree to them, please don't use the service.

These Terms should be read alongside our Privacy Policy, which explains how we handle your personal data.

You must be at least 16 years old to create an account and take part. The programme is intended for individual customers ordering for their own use, not for resale or commercial purposes. We may ask you to verify your age or identity if we have reasonable grounds to believe these Terms have been breached.

You sign in using a one-time link sent to your email address — there's no password to look after, but you're responsible for keeping access to your email account secure, since anyone who can click that link can access your account.

You may hold one account per person. Keep the details on your account accurate and up to date. If you suspect unauthorised access to your account, let us know as soon as possible.

You earn a ticket by entering the Order ID from a genuine Chesterfield Eats order. Each Order ID can only be claimed once, by whoever claims it first — so please don't share your Order ID with anyone else if you want to keep the ticket for yourself.

You can also earn bonus tickets in other ways we make available from time to time, such as a daily login streak, completing a survey, or submitting a Google review (bonus-ticket reviews are checked by us before the ticket is granted, and we may decline submissions that don't meet a reasonable standard, e.g. spam or clearly fake reviews).

We may change, add, or remove ways to earn tickets at any time, and tickets have no monetary value and cannot be exchanged for cash.

Spending a ticket on a game gives you a chance to win a prize. The outcome of every game is decided the moment you play, using odds we configure — it is not influenced by anything you do during the on-screen animation, which is just a presentation of a result that's already been determined.

Winning is never guaranteed, prizes are limited by the stock and daily caps we set for each one, and results are final once shown. We may change the games on offer, the prizes available, or the odds of winning at any time, including while a game is temporarily unavailable for maintenance.

Voucher and discount codes won through games or raffles:

• are for one-time use only and cannot be combined with other offers unless we say otherwise;
• have no cash value and cannot be exchanged, resold, or transferred to anyone else;
• are redeemable only against orders placed through Chesterfield Eats;
• may carry an expiry date, which will be shown to you when you receive the code;
• remain our property until redeemed, and we may void a code that was obtained fraudulently or in breach of these Terms.

If a code fails to work due to an error on our part, let us know and we'll put it right.

If you win a physical prize, we'll ask you to submit delivery details (name, address, phone number) through the site. It's your responsibility to make sure these are accurate — we're not liable for a prize going astray because of details you gave us incorrectly.

We'll aim to get your prize to you within a reasonable time of you submitting your details. If a specific prize becomes unavailable, we may substitute it with one of equal or greater value. If you don't submit your delivery details within a reasonable time of being notified, we may treat the prize as unclaimed and reallocate it.

Raffles let you spend tickets on entries for a chance to win a prize when the raffle closes. More entries improve your chances but never guarantee a win. Winners are selected at random, weighted by the number of entries each participant holds, once the raffle's closing time is reached.

We'll notify the winner through their account and by email. Voucher-code raffle prizes are issued the same way as game vouchers (see above); physical raffle prizes follow the physical prize terms above, including on submitting delivery details promptly.

You can choose to spend tickets as a donation instead of playing a game. Donated tickets add a fixed amount to a pool that we pay to Chesterfield Food Bank on a regular basis, resetting the pool afterwards.

You receive nothing in return for a donated ticket — it's a straight gift, not a purchase, and it can't be reversed or refunded once made. We control, and may change, the amount each ticket adds to the pool, and the frequency of payouts to Chesterfield Food Bank.

Chezzy Rewards is meant to reward genuine Chesterfield Eats customers. You agree not to:

• create or use more than one account;
• submit an Order ID that isn't from a genuine order you placed, or that someone else has already claimed;
• attempt to manipulate, exploit, or interfere with the games, odds, or ticket system;
• submit false or misleading information (including for reviews, surveys, or delivery details).

If we reasonably believe you've breached these Terms, we may void the tickets, prizes, or vouchers involved, and suspend or close your account, without affecting any statutory rights you may have.

We provide Chezzy Rewards on an "as available" basis. We don't guarantee the site will always be available, uninterrupted, or error-free, and we may suspend access for maintenance or other operational reasons.

We may change, suspend, or end the rewards programme, or any part of it (including specific games, prizes, or ways to earn tickets), at any time. Where practical, we'll try to give reasonable notice of any change that significantly affects you.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't lawfully be excluded or limited.

Subject to that, to the fullest extent permitted by law:

• we provide Chezzy Rewards "as is", without warranties of any kind beyond those required by law;
• we are not liable for indirect or consequential losses, or for loss of data, arising from your use of the service;
• we are not responsible for delays or failures caused by third parties outside our reasonable control, including email delivery (e.g. by our email provider), postal or courier services delivering a physical prize, or the availability of the Chesterfield Eats ordering site itself.

Nothing here affects your statutory rights as a consumer.

Chezzy Rewards links to the Chesterfield Eats ordering site and may link to other third-party sites (for example, when you leave a Google review). We don't control those sites and aren't responsible for their content, availability, or how they handle your data — check their own terms and privacy policies before using them.

The Chezzy Rewards name, logo, game designs, and site content belong to us or our licensors. You may use the site for its intended personal, non-commercial purpose, but you may not copy, reproduce, or repurpose our branding or content without our permission.

We may update these Terms from time to time, for example when we add a new feature or change how the programme works. We'll update the "last updated" date at the top of this page whenever we do. Continuing to use Chezzy Rewards after a change takes effect means you accept the updated Terms.

You can stop using Chezzy Rewards and ask us to close your account at any time. We may suspend or close your account if we reasonably believe you've breached these Terms, or if we're ending the programme altogether. Closing your account doesn't entitle you to compensation for unused tickets, unless required by law.

These Terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that apply where you live.

If you have any questions about these Terms, contact us at [contact email] or write to us at [registered/contact address].